An all-encompassing way to deal with customer and agent associations, utilizing AWS services.

VoiceFoundry, a supplier of big business cloud-based contact focus solutions with an extraordinary spotlight on customer engagement and SynchroNet, a leader in conveying virtual desktop solutions, reported a unified partnership to drive another degree of customer and operator engagement. The association adjusts two specialities developed Consulting Partners in the Amazon Web Services (AWS) Partner Network (APN) that have a particular focal point of delivering contact focus solutions dependent on AWS services. 

This coordinated effort consolidates contact focus aptitude with AWS solutions to improve the customer and operator experience. The association mixes two basic segments of the contact focus together in a streamlined offering, empowering contact focuses on exploiting AWS contributions like Amazon Connect and Amazon WorkSpaces rapidly. 

SynchroNet tries to rethink how individuals connect with frameworks and applications through the advancement and coordinated effort on the cloud. Amazon WorkSpaces is a wholly overseen, secure Desktop-as-a-Service (DaaS) arrangement. SynchroNet uses Amazon WorkSpaces to give access to documents, applications, and assets, anyplace, whenever on any gadget. The arrangement is intended to improve End User Computing (EUC), and the association with VoiceFoundry can harden the experience while extending offerings.

Customers today are frequently tested with dealing with the multifaceted nature of mixed seller situations for voice way transmission, desktop inertness, rendition control, bandwidth management and network advancement. All are issues encountered by contact centres running VoIP and slender customers simultaneously, which is the reason the coalition of VoiceFoundry and SynchroNet bodes well. This coalition is intended to push customers to deal with these services under a solitary understanding effectively. SynchroNet’s competency around the virtual desktop permits VoiceFoundry to position AWS contributions in a single solution adequately. 

“VoiceFoundry is amped up for banding together with SynchroNet, an individual APN Partner that is exceptionally centred around services indispensable for achievement in the contact focus, the operator desktop. Our joint offering makes it straightforward for customers to buy, execute, and bolster both Amazon WorkSpaces and Amazon Connect under an all-encompassing understanding instead of managing the multifaceted nature of different sellers,” says Lynn Teague, VP Sales. “We are committed to creating and developing our business around Amazon Connect. Our enthusiasm lies in conveying a standout amongst other customer experiences, blended in with the right coordinated efforts that can fuel our capacity to give improved contact centre solutions.” 

“What we are generally amped up for is working with VoiceFoundry on these sorts of engagement to really profit the customer. It permits us each to exceed expectations at what we are best at while giving creative and unified solutions that influence the advantages of the cloud,” states SynchroNet CEO, Darin Cook. “The customer is a definitive victor, getting top tier solutions, with improved usage aptitude from an association between customer-centred suppliers. It’s a win-win all around.”

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